Shipping & Returns

We offer Flate rate Shipping of $9.90 Australia wide and free shipping to the Cairns region.

Auspost is our standard carrier but occasionally use Aramex Couriers.

DISPATCH TIME

We dont like to mess around! 
Most of all orders go out within 1-2 business days. 
Some products are made to order, so we may need extra time to make it.
You will get an email with all updates about the status of your order. Make sure you check your spam folder too. 

DELIVERY TIMES

Once dispatched our estimated transit guidelines within Australia are:

  • QLD: 3-7 business days

  • Sydney, Canberra: 3-5 business days 

  • Melbourne and Adelaide Metro area: 4-6 business days

  • Other Capital & Regional areas: 4-14 business days

ORDER TRACKING

All our parcels are sent with tracking. You should recieve tracking notifications as soon as your item is dispatched.

If you have any issues please let us know so we can help you to find a resolution.

SHIPPING DELAYS

We do our best to get orders to you quickly, but please note that delivery dates are estimates, not guarantees. The Spin Doctor is not responsible for minor delays caused by couriers, peak seasons or weather. We recommend ordering well in advance for time-sensitive events. 

DELIVERY & SECURE ADDRESSES

It is the customer's responsibility to provide a safe and secure shipping address.

  • Proof of Delivery: Once the courier provides proof of delivery to the nominated address (such as a GPS tag or signature), the goods are considered delivered.

  • Stolen Items: If an item is stolen after it has been successfully delivered to your secure location, we recommend contacting your local police.

  • Check Your Details: Please ensure your shipping address is complete and correct at checkout. The Spin Doctor cannot be held responsible for parcels delayed, returned, or undelivered due to incorrect address information. Any extra shipping costs for redelivery are the customer’s responsibility.

  • Your Rights: This policy does not affect your rights under the Australian Consumer Law.

ISSUES WITH YOUR ORDER

If you've been sent the wrong item or have any other issues with your order, please get in contact with us within 30 days from receipt. 

AUSTRALIAN CONSUMER LAW NOTICE

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

RETURNING ONLINE ORDERS

Yes we accept change of mind returns within 30 days of receiving your online order. The item must be in brand new, unused condition. You'll need to cover return postage back to us and postage charges on your original order are non-refundable. If an item is being returned because it is faulty or fails to meet a consumer guarantee, The Spin Doctor will provide a prepaid label.

FAULTY ITEM

We will repair, exchange or refund a product where the product is faulty or not of acceptable quality. Provided that the item has not been misused, physically damaged or neglected. The product may need to be returned to the manufacturer for assessment to determine the nature of the issue. The Spin Doctor reserves the right to assess the condition and age of returned goods prior to providing a repair, exchange or refund.